Knowledgebase

VPS Management Guide

Your Responsibilities… and Ours as a Hosting Provider

Understanding the division of responsibility helps you get the most from your VPS with zero confusion.

When subscribing to a VPS service, it is important to clearly understand how responsibilities are divided between you and the hosting provider. A VPS gives you flexibility and full control over your server — but it also means that part of the management is your responsibility.

First: Hosting Provider Responsibilities

We are responsible for the infrastructure layer that your server runs on

1Infrastructure & Hardware Supply

• High-performance physical servers
• Reliable storage systems
• Stable and fast network connectivity
• Core networking components

2Hardware Maintenance & Uptime

• 24/7 hardware monitoring
• Fast resolution of technical issues
• Guaranteed server uptime according to SLA

3Core Network Security

• DDoS protection at the network level
• Infrastructure-level firewall protection

4Infrastructure Management Only

We manage the virtualization layer on which your VPS runs — but we do not manage anything inside your operating system.

5Infrastructure Technical Support

• Network outage troubleshooting
• Server accessibility issues
• Hardware or platform-related problems

Second: Customer Responsibilities

Once you receive your VPS, you have full control — and full responsibility — over everything inside it

1Operating System Selection & Management

• Installing the operating system
• Applying regular updates
• Configuring internal settings

2Application Installation & Management

• Installing websites or systems (WordPress – WHMCS – ERP – etc.)
• Database management
• Application maintenance

3Server & Software Configuration

• Configuring the internal firewall
• Managing permissions
• Server configuration (Apache / Nginx / IIS / MySQL…)
• Internal data backups

4Application-Level Security

• Installing SSL certificates
• Updating scripts and applications
• Securing user accounts
• Protecting your own data

5Performance & Resource Management

• Monitoring CPU / RAM / Disk usage
• Performance optimization
• Requesting resource upgrades when needed

6Application Technical Support

Any issues within the operating system, software, or scripts are your responsibility — unless you are subscribed to a Managed Service plan.

Unmanaged VPS

You are fully responsible for system and application management. Full control, full responsibility.

Managed VPS

We handle system management, updates, and essential security according to the selected plan.

Our Recommendation

If you do not have sufficient technical experience in server management, we recommend one of the following:

In Conclusion

We provide a strong, secure, and stable environment… and you control everything inside it.

If you have any questions about which service suits your needs, our support team is available 24/7 to assist you.