Privacy Policy

Last Updated: March 2025  |  Effective Date: March 2025

NG HOST VIP ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

This policy applies to all clients and visitors of nghost.vip, regardless of their country of origin. Our services are governed by the laws of the Arab Republic of Egypt.

1. Age Requirement

Our services are intended solely for individuals who are 18 years of age or older. By using our services, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a user under 18 has provided us with personal data, we will delete it immediately.

2. Information We Collect

We collect the following categories of personal information:

• Identity Data: Full name, username, and account credentials.
• Contact Data: Email address, phone number, and billing address.
• Financial Data: Payment method details (processed securely through our payment partners; we do not store full card numbers).
• Technical Data: IP address, browser type, device information, and access logs.
• Usage Data: Pages visited, features used, and interaction with our website.
• Support Data: Content of support tickets and communications with our team.

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account and provide requested services.
• To process payments and send invoices and billing notifications.
• To communicate with you regarding your services, support requests, and important updates.
• To detect, prevent, and investigate fraud, abuse, or violations of our policies.
• To comply with applicable legal obligations under Egyptian law.
• To improve the quality and performance of our services.
• To send service-related announcements (not marketing without consent).

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies & Third-Party Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. By continuing to use our website, you consent to the use of cookies as described below.

We use the following third-party services that may set cookies:

• Google Analytics: Used to analyze website traffic and usage patterns. Google may process your data in accordance with its own Privacy Policy. You can opt out via Google Analytics Opt-out.
• Trustpilot: Used to collect and display customer reviews. Your name and email may be shared with Trustpilot to send review invitations. Their use of your data is governed by Trustpilot's Privacy Policy.
• Facebook Pixel: Used to measure the effectiveness of our advertising and to enable targeted ads. Facebook may process your data in accordance with its Data Policy.

You may disable cookies through your browser settings at any time, though this may affect the functionality of our website.

5. Data Retention

We retain your personal data for as long as your account remains active. If you do not request account deletion, your data will remain in our systems indefinitely, even if you have no active services.

Upon verified account deletion:

• Your personal data will be permanently removed from our active systems within 30 days of the deletion request being processed.
• Certain financial and transactional records may be retained for up to 5 years as required by Egyptian tax and accounting regulations.
• Backup copies may persist for a short additional period before complete purge.

6. Your Rights & Data Deletion

As our client, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request complete deletion of your account and all associated personal data.
• Right to Object: Object to the processing of your data for specific purposes.

To exercise any of these rights, please submit a support ticket through your client area at nghost.vip/login. We will process your request within a reasonable timeframe and no later than 30 days.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure HTTPS connections, encrypted storage of sensitive data, access controls, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

8. Data Breach Notification

In the event of a confirmed data breach that affects your personal information, NG HOST VIP will notify all affected clients immediately upon confirmation of the breach. Notification will be sent to the email address registered on your account and will include:

• The nature of the data that was compromised.
• The steps we have taken to address the breach.
• Recommended actions for you to protect yourself.
• Contact information for further inquiries.

9. Third-Party Services & Data Processors

We may share limited personal information with trusted third parties who assist us in operating our business, including:

• Payment processors (InstaPay, bank transfer processors) — for billing purposes only.
• Analytics providers (Google Analytics) — for website performance analysis.
• Review platforms (Trustpilot) — for service review invitations.

All third parties are contractually obligated to keep your information confidential and use it only for the specified purpose.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt, including but not limited to the Personal Data Protection Law (Law No. 151 of 2020). Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the competent Egyptian courts.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.